Return Policy

1. Conditions for Returns and Exchanges

Customers are advised to inspect the condition of the goods and may request a return or exchange immediately at the time of delivery/receipt in the following cases:

• The goods do not match the type or model specified in the order or as displayed on the website at the time of purchase.
• The quantity or set of items is incomplete as per the order.
• The external condition of the goods is affected, such as torn packaging, peeling, or breakage.

Customers are required to provide related documents or evidence to verify the aforementioned issues to facilitate the return or exchange process.

2. Guidelines for Notification and Submission of Returned/Exchanged Products

• Notification for returns/exchanges: Within 48 hours from the time of receiving the goods for cases involving missing accessories, gifts, or damaged items.
• Submission for returns/exchanges: Within 14 days from the time of receiving the goods..
• Location for returns/exchanges: Customers may bring the items directly to our office/store or send them via postal service.

For any feedback or complaints regarding product quality, customers are encouraged to contact our hotline for assistance.